Senior Engineer Automation Platform & Messaging

Werken bij ING

Bij ING empoweren we mensen en bedrijven om een stap voor te blijven. Onze cultuur is informeel en innovatief, met gedreven collega's die samenwerken aan toonaangevende oplossingen in een hybride werkomgeving. Als Senior Engineer binnen Global Workplace Services krijg je de kans om een cruciale rol te spelen in de digitale werkplek van tienduizenden collega's wereldwijd. Je combineert diepgaande technische expertise met platformgovernance, veilige adoptie van AI, operationele veerkracht en stakeholdersamenwerking.

Jouw Impact

In deze rol ben je de technische autoriteit en hands-on platform engineer voor Microsoft 365, AI en automatisering binnen ING. Je ontwerpt, beheert en optimaliseert schaalbare oplossingen die de productiviteit verhogen en handmatig werk verminderen. Dankzij jouw inzet blijft ons technologielandschap veilig, toekomstbestendig en optimaal afgestemd op de behoeften van de organisatie.

Wat wij bieden

Wij geloven dat een goede balans tussen werk en privé essentieel is. Daarom bieden we uitstekende arbeidsvoorwaarden, waaronder:

• Een dertiende maand en 8% vakantietoeslag
• Een uitstekende pensioenregeling
• 25 tot 28 vakantiedagen op basis van je contract
• Reiskostenvergoeding en de mogelijkheid om hybride te werken

Klaar voor deze uitdaging? Solliciteer direct via de knop hieronder!

Belangrijkste verantwoordelijkheden

• Design, configure, operate and continuously improve generic Microsoft 365 tenant and platform capabilities.

• Translate business, security, risk and compliance requirements into scalable configurations, engineering standards and platform guardrails.

• Develop and maintain configuration standards, access models, operational procedures and lifecycle processes for Microsoft 365 services.

• Monitor service health, product changes and platform dependencies, and assess their potential impact on ING.

• Contribute to technical designs, architecture reviews, platform roadmaps and engineering decisions.

• Use automation and configuration control to improve the consistency, traceability and maintainability of Microsoft 365 services.

• Provide technical leadership during complex incidents, investigations, platform changes and service escalations.

• Work with engineers across other Workplace chapters to improve shared platform capabilities and reduce duplication.

• Design, configure, operate and continuously improve Microsoft 365 Copilot and Copilot Studio platform capabilities.

• Engineer and support enterprise-grade agents, agentic workflows and integrations with Microsoft 365 and other enterprise systems.

• Design integration patterns using Microsoft Graph, APIs, Power Platform connectors, custom connectors and other approved interoperability mechanisms.

• Configure and manage Copilot Studio and Power Platform environments, including access models, environment strategy, data policies and application-lifecycle controls.

• Establish reusable engineering patterns for agent development, testing, deployment, monitoring and support.

• Support the controlled use of Microsoft 365 Copilot connectors and Power Platform connectors, including technical assessment, access control and lifecycle management.

• Engineer and operate Pay-As-You-Go and other consumption-based platform capabilities, including billing policies, access groups, usage monitoring and cost controls.

• Implement monitoring, evaluation and feedback mechanisms for AI services and agents, covering service health, usage, quality, failures, cost and operational risk.

• Help ensure that AI solutions remain secure, observable, auditable and aligned with ING's responsible-AI, data-protection and regulatory requirements.

• Apply human oversight, least privilege and secure-by-design principles when AI is connected to workflows, enterprise data or business processes.

• Operate and improve Power Platform capabilities used for enterprise automation and AI integration.

• Design and maintain environment strategies, Managed Environments, access models and application-lifecycle processes.

Vereisten

• Extensive experience designing, operating or improving enterprise-scale Microsoft 365 workplace services in a global environment.

• Proven experience leading engineering organizations responsible for mission-critical platforms supporting tens of thousands of users globally.

• Strong hands-on expertise across Microsoft 365 architecture including Microsoft 365 Copilot, Power Platform, Microsoft 365 connectors and Graph API, Viva Suite, Azure subscriptions and pay-as-you-go models, Microsoft Purview, Exchange Online, Teams, Entra ID.

• Demonstrated expertise in Enterprise Architecture, Zero Trust Security, Identity and Access Management, Data Governance, Information Protection, Data Loss Prevention, Large-scale Cloud Transformation, API-based integrations, Automation and Infrastructure as Code.

• Experience operating services in a regulated enterprise environment where security, privacy, resilience, auditability and employee experience must be balanced.

• Expert understanding of platform engineering principles, secure-by-design practices, service reliability and operational resilience.

• Proven experience establishing engineering practices including DevSecOps, CI/CD, Site Reliability Engineering (SRE), Observability, Platform Telemetry, Engineering Quality Metrics, Service Resilience Engineering.

• Proven ability to improve service quality through automation, monitoring, documentation, configuration control and structured problem solving.

• Ability to translate complex technical topics into clear guidance, standards and operational procedures for engineers, support teams and stakeholders.

• Demonstrated ability to use data, telemetry and business outcomes to guide technology decisions.

• Collaborative senior engineer with a strong sense of ownership, curiosity and service mindset.

• Ability to work independently while staying connected with product, engineering, support, risk and security stakeholders.

• Ability to challenge constructively, simplify complexity and make decisions based on facts, data and user impact.

• Continuous personal development to stay ahead of market, technology, regulatory and organizational changes.

• Excellent level of English in both spoken and written communication.

Secundaire arbeidsvoorwaarden

• Extra beloning (bijv. 13e maand, vaste eindejaarsuitkering)
• Pensioen
• Reiskostenvergoeding