Staff - UX Designer

Over ING en de rol

WBAA is building the next generation of AI and Advanced Analytics capabilities for Wholesale Banking. As a Staff UX Designer in Transaction Services, you'll have the opportunity to shape products and services used at scale, influence strategic decisions, and help define how AI and data can create better outcomes for our clients and colleagues.

You'll join a multidisciplinary design community of UX Designers, UX Researchers, and Service Designers who are passionate about solving complex problems and creating meaningful impact.

Wat wij bieden

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Enjoy competitive rewards, a hybrid working environment, and endless opportunities for personal growth among innovative colleagues.

Solliciteer direct via de knop hieronder en help mee om de toekomst van datagedreven bankieren vorm te geven!

Belangrijkste verantwoordelijkheden

• Drive UX strategy and product direction

• Define and evolve the experience vision for Transaction Services products and journeys

• Identify opportunities where design, data, and AI can improve customer and operational outcomes

• Translate business strategy into actionable UX strategies, priorities, and measurable outcomes

• Align stakeholders around a shared understanding of user needs and business goals

• Own the full design process from discovery through implementation

• Conduct and synthesize user research, stakeholder interviews, and service investigations

• Create journeys, flows, wireframes, prototypes, and high-fidelity designs

• Validate concepts through testing, experimentation, and data-driven iteration

• Design experiences that span multiple teams, systems, and operational processes

• Simplify complex financial and operational workflows into intuitive user experiences

• Balance user needs, business objectives, regulatory requirements, and technical constraints

• Drive consistency across products and experiences within the domain

• Act as a role model for design excellence and user-centered thinking

• Mentor designers and contribute to the growth of the Design Chapter

• Influence decision-making through research, storytelling, and evidence-based recommendations

• Help define and improve design practices, frameworks, and standards

Vereisten

• 8+ years of experience in UX, Product, or Service Design

• Strong portfolio demonstrating end-to-end design ownership and measurable impact

• Proven expertise in complex systems, workflows, and enterprise products

• Deep experience in user research, interaction design, prototyping, and validation

• Strong proficiency with Figma and modern design methodologies

• Ability to influence without formal authority and navigate complex stakeholder environments

• Experience working with AI, data products, analytics, or financial services is a strong plus

• Excellent communication, facilitation, and storytelling skills

Secundaire arbeidsvoorwaarden

• Extra beloning (bijv. 13e maand, vaste eindejaarsuitkering)
• Prestatiegebonden beloning
• Pensioen
• Reiskostenvergoeding